Customer Service Helpdesk for
Store Owners

Live chat, social channels, e-commerce, agent management, reports, automation and even more — all in one place.

Free forever. No credit card.

Embraced by the biggest players in the game

Maybelline Unilever Giordano CanalPlus Nestle

Your customers aren't on one channel.
They're on all of them.

73%

of shoppers use multiple channels before making a purchase.

75%

of online shoppers expect help within five minutes.

88%

of customers do not return after a bad shopping experience.

Manage conversation & commerce in one place

Find all your customer conversation and e-commerce orders in one place so that you can create, update, or refund orders while chatting with your customers.

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Automate customers’ repetitive queries

Never leave your customers waiting. Ensure 24/7 customer support with AI-powered NLP chatbot to resolve up to 60% of your customer queries across every channel in multiple languages.

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All the tools you need to
grow in one place

Live Chat

Have meaningful conversations with your customers on every channel and turn them.

Multichannel Helpdesk

Manage support seamlessly with all your social channels and e-commerce orders in the same inbox.

Built-in E-commerce

Manage orders faster from your inbox with customer and order data right at your fingertips.

AI-powered Chatbot

Easy-to-deploy AI-powered chatbots for 24/7 customer support in multiple languages.

Agent Management

Measure your team performance and get individual reports on agent productivity.

Ticketing System

Assign tickets automatically, reassign agents and add notes for smooth team collaboration.

Get the help you need,
every step of the way

Blog

Best practices in e-commerce customer support, podcasts on conversational commerce.

Podcast

Conversations with store owners, and thought leaders across the e-commerce industry.

Customer Stories

Find out how Maybelline New York grew orders by 37% through multi-channel commerce.

Help Center

Find step-by-step guides & tutorials to help you setup and optimize your MyAlice account.

Contact Support

Contact support 24/7 to troubleshoot issues or to migrate from another platform.

Join hundreds of businesses just like you
who’ve added MyAlice