Natural Language Processing Helps Chatbots understand any language!

Shuvo Rahman
Shuvo Rahman Aug. 26, 2020

Imagine you have set up your customer service chatbot, and set different keywords as triggers. For example, you create a sequence with a rule that every time a customer types the word, “Price”, the conversational AI will send a pricing list to the customers. But what if a customer texts “prc” instead of price or asks for a response in your local language? Can an AI chatbot help even then?

It is a common phenomenon known to us that most people don’t type in full English (or any pure language for that matter) when they send their queries, messages, and questions across social media channels. That is why, when you are trying to automate your customer service, it is imperative that you are working with the most advanced AI chatbot that understands your language.

Say hello to NLP (Natural Language Processing)

NLP is natural language processing that helps a chatbot understand natural language inputs from your clients across social media channels and online messaging applications, so your MyAlice Chatbot can send relevant messages back to your clients almost instantly. No matter the style of the query, Alice will support Bangla, English, Bahasa, Burmese, and any other queries, even if that comes with spelling mistakes.

How does NLP actually work?

Imagine you as a client ask your local florist “ajke koita porjonto khola? / How long are you open today?” on Messenger, and also imagine your local florist is using MyAlice.

MyAlice will break down the contents of your question into two parts: intents and entities. An intent tells what action the user wants, while an entity tells MyAlice the specific context of the action required.

For example when you asked your florist “How long are you open today?” The intent is the store opening hours, and the word “Ajke/today” in your question tells Alice the specific context of the action or is the entity part of the question.


You shouldn’t be, because language changes every day. New buzzwords and phrases arise when we least expect it, hence in the background we are constantly trying to improve and accommodate more unique queries. The good news is, our platform gets better every day you use it, and that means, the longer we work together, the better your customer service will become!

Not only that, but we are also constantly working as a team to listen to your feedback and update our product MyAlice for your online customer service. Our goal is to extract the highest benefits of chatbots in customer service

MyAlice chatbot is one of the most advanced customer service tools that are out in the market that lets you automate, track and simplify your customer service team. We put all our focus on bringing value to your e-commerce customer support with our natural language processing chatbot. You can try our product for free to see if it’s a good fit for your business without putting your credit card information. Give it a go today,

And we are certain you will love it for more than a week, and hopefully till the next decade.

Contact us today, we will respond. Or visit for more information.

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