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Everything you need, in one place

From live chat to social messaging, ticketing to automation, our all-in-one customer support platform is perfect for powering growing businesses like yours.

The platform that is as powerful
and flexible as your business

Live Web Chat

Personalize shopping experiences

Use live chat to engage your website visitors and assist customers in their shopping journey.

Help customers make purchases

Push real-time notifications about discounts and campaign offers to convert your customers.

Generate leads automatically

Combine live chat with chatbot to automate queries, generate leads, book meetings and so much more.

Multichannel Helpdesk

Messages and orders in one place

Manage support seamlessly with all your social channels and eCommerce orders in the same inbox.

Designed for social e-commerce brands

Respond faster to live chat, social messages, and even page comments from one dashboard.

Shared by your entire team

Assign automatically, reassign in seconds, and leave private notes for smooth team collaboration.

Manage E-Commerce

Deliver aha moments effortlessly

Get customer details and order history right next to each ticket to deliver faster and better support.

Manage orders directly from inbox

Create, update, refund or cancel orders right from your inbox without ever leaving the dashboard.

Upsell & cross-sell products

Get user interaction data to recommend similar products, build detailed user profiles and sell more.

Automate Support

Reduce agents' workload

Automate up to 50% of your repetitive customer queries, while your agents can do tasks that matter.

Smooth handover from bot to human

Let chatbots engage your customers and generate leads, while you can step in whenever you want.

Understand human sentiment

Train your bots in multiple languages and automate conversations to save time and reduce costs.

Agent Workspace

Don’t switch between multiple tabs

With your entire support tools in one dashboard, your agents can now support and sell faster than ever.

Distribute tasks automatically

Identify free agents and assign tickets automatically based on customer queries and priority.

Measure agent efficiency

Get individual agent reports, along with team performance to optimize your support process.

Analytics & Reporting

Customer data at your fingertips

Give your customers the support they deserve with all your customer information in one place.

Transform support into the new sales

Get sales and conversion reports to reward your agents based on rock-solid data, not assumptions.

Automate customer feedback

Set rules to collect and generate automatic customer satisfaction reports in seconds.

Join hundreds of businesses just like you
who’ve added MyAlice