Personalize shopping experiences
Use live chat to engage your website visitors and assist customers in their shopping journey.
Help customers make purchases
Push real-time notifications about discounts and campaign offers to convert your customers.
Generate leads automatically
Combine live chat with chatbot to automate queries, generate leads, book meetings and so much more.
Messages and orders in one place
Manage support seamlessly with all your social channels and eCommerce orders in the same inbox.
Designed for social e-commerce brands
Respond faster to live chat, social messages, and even page comments from one dashboard.
Shared by your entire team
Assign automatically, reassign in seconds, and leave private notes for smooth team collaboration.
Deliver aha moments effortlessly
Get customer details and order history right next to each ticket to deliver faster and better support.
Manage orders directly from inbox
Create, update, refund or cancel orders right from your inbox without ever leaving the dashboard.
Upsell & cross-sell products
Get user interaction data to recommend similar products, build detailed user profiles and sell more.
Reduce agents' workload
Automate up to 50% of your repetitive customer queries, while your agents can do tasks that matter.
Smooth handover from bot to human
Let chatbots engage your customers and generate leads, while you can step in whenever you want.
Understand human sentiment
Train your bots in multiple languages and automate conversations to save time and reduce costs.
Don’t switch between multiple tabs
With your entire support tools in one dashboard, your agents can now support and sell faster than ever.
Distribute tasks automatically
Identify free agents and assign tickets automatically based on customer queries and priority.
Measure agent efficiency
Get individual agent reports, along with team performance to optimize your support process.
Customer data at your fingertips
Give your customers the support they deserve with all your customer information in one place.
Transform support into the new sales
Get sales and conversion reports to reward your agents based on rock-solid data, not assumptions.
Automate customer feedback
Set rules to collect and generate automatic customer satisfaction reports in seconds.