MyAlice vs Reamaze

In terms of pricing, MyAlice beats Reamaze by a fair mile.

Reamaze

Reamaze is an awesome helpdesk software for ecommerce brands. It’s often said to be the closest competitor to Gorgias. It helps your team to resolve customer queries seamlessly. The live chat feature in Reamaze is well known in the market.

Pricing: Basic plan starts at $29/per member per month. Pro plan starts at $49/per member monthly.

Pros:

• Reamaze is known for its live chat feature because of its customizable chat experience and instant ‘check order status’ bot. It also boasts other functionalities like FAQ-search, status page (you’ll know if you order’s delayed), pre-built bots, and more.
• They’ve something called Cues which their chatbot feature that triggers messages based on URL/UTM, time on site, Shopify activities, etc. This enables you to personalize your customer’s experience at a deeper level.
• The live dashboard enables you to see the users that are currently interacting with your site. Equipped with this, you can try and send a personalized message to generate a sell or simply help them better.
• It’s also one of those tools that integrate with almost all ecommerce platforms like Shopify, BigCommerce, WordPress, Magento, and the likes. It’s also great at GDPR compliance that helps you sell peacefully in the European market.

Cons:

• The collaboration functionality within Reamaze isn’t exactly a walk in the park. To manage customer support seamlessly, you might need to collaborate on a completely different tool (Slack/WhatsApp) by sharing screenshots from Reamaze.
• Reamaze charges on a “per user, per month” model. This can turn out to be expensive when you support tickets grow and you’d need to add more reps to the team.
• It’s more of a ticketing tool than a conversational one. It doesn’t gear you to have a conversation with a customer and build a relationship.

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MyAlice

MyAlice is a Multichannel helpdesk and WhatsApp Marketing tool built for businesses of all sizes - from startups to large corporations brands and eCommerce. With MyAlice, you can connect multiple messaging channels like Livechat, WhatsApp Business, Telegram, Facebook Messenger, LINE, Viber and Telegram — in a single app. Also you can integrate your Shopify and Woocommerce directly on MyAlice dashboard.

Pricing:

It has a free plan where you can connect the basic channels, LiveChat and eCommerce space. But to get the WhatsApp features you need to subscribe the Premium package which starts from 36$/month with 3 team members and Enterprise plan starts from 180$/month with 5 team members.

Pros:

• Automated WhatsApp notifications such as Abandoned Cart, Order Confirmation, Delivery Notifications & Cash on Delivery Order Verification.
• Complete WhatsApp Marketing suite - Send WhatsApp Broadcasts to your customer lists using Official API.
• Creating automation and chatbot which suits your business most is easier than most of the platforms. Also you can collect valuable customer informations via automation and use that for further marketing campaign.
• Very reasonable price modules.
• Automatic smart ticketing system to distribute the work load evenly on your support agents.
• Specially built for eCommerce store owners with all the necessary integrations.

Cons:

• No email integrations yet. But its on their product roadmap which will be live within this year.

Reamaze and MyAlice should be announced as the closest competitors in terms of pricing and creating value for their customers. But you have an eCommerce and do all your marketing and customer support primarily via Whatsapp. In that case, you have to switch to MyAlice because Reamaze doesn't support enabling WhatsApp commerce and broadcasting for your business.