MyAlice vs Respond.io

In terms of pricing, MyAlice beats Respond.io by a fair mile.

Respond.io

Respond.io is a web-based messaging platform that connects customers from any channel to multiple teams — marketing, sales, support & engineering.

Pricing: Paid plan starts from $29 a month (Pro). If you need advanced features & analytics for multi-team workflows you can choose Business Plan that starts from $79 per month.

Pros:

• It's easy to use, & has a user-friendly interface.
• Customer support is fast and responsive.
• You can create customer profiles with all messaging, web chat, SMS, and email interactions merged into a single place. This helps save the full context of a customer, irrespective of their mode of communication every time they messaged you.
• Respomd.io has easy automation like tagging, assigning or auto-responding to messages.

Cons:

• The tools is aimed at enterprise clients so pricing can be a pinch in the pocket.
• When prospects are added twice, it doesn't recognise them as duplicates. This can lead to loss of context and reporting issues.
• The number of features provided has led to complexity of the system. This can be a bit overwhelming if all you want to do is stay connected to your audience via a few channels.

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MyAlice

MyAlice is a Multichannel helpdesk and WhatsApp Marketing tool built for businesses of all sizes - from startups to large corporations brands and eCommerce. With MyAlice, you can connect multiple messaging channels like Livechat, WhatsApp Business, Telegram, Facebook Messenger, LINE, Viber and Telegram — in a single app. Also you can integrate your Shopify and Woocommerce directly on MyAlice dashboard.

Pricing:

It has a free plan where you can connect the basic channels, LiveChat and eCommerce space. But to get the WhatsApp features you need to subscribe the Premium package which starts from 60$/month with 5 team members and Enterprise plan starts from 180$/month with 5 team members.

Pros:

• Automated WhatsApp notifications such as Abandoned Cart, Order Confirmation, Delivery Notifications & Cash on Delivery Order Verification.
• Complete WhatsApp Marketing suite - Send WhatsApp Broadcasts to your customer lists using Official API.
• Creating automation and chatbot which suits your business most is easier than most of the platforms. Also you can collect valuable customer informations via automation and use that for further marketing campaign.
• Very reasonable price modules.
• Automatic smart ticketing system to distribute the work load evenly on your support agents.
• Specially built for eCommerce store owners with all the necessary integrations.

Cons:

• No email integrations yet. But its on their product roadmap which will be live within this year.

If you're looking for a help desk tool for your eCommerce, then you already know Respond.io falls in the pricey category. Also they have yet to support WhatsApp commerce. On the contrary, MyAlice is giving you all the necessary WhatsApp facilities, agent management system, and eCommerce integration within a very affordable price range. Depending on your business capacity, you know which one to choose now.