MyAlice vs Richpanel

In terms of pricing, MyAlice beats Richpanel by a fair mile.

Richpanel:

Richpanel helps ecommerce merchants manage their customer service. With Richpanel, you can easily track, manage & resolve queries in no time. You can manage all your support channels, viz., live chat, email, WhatsApp, Facebook & Instagram.

Pricing: The starter plan starts from $100/mo and Pro plan starts at $600/mo with 5000 conversations included.

Pros:

• Richpanel saves you countless hours by bringing the most used support channels onto one dashboard. This includes live chat, email, Facebook, Instagram & WhatsApp.
• Its self-service feature can help you eliminate up to 30% repetitive support requests. It offers a personalized experience where customers can view/track orders, peruse FAQs, and start a new conversation too.
• They integrate with top ecommerce platforms like Shopify, Magento & WooCommerce.
• In Richpanel, you can create self-service workflows to resolve the commonly occurring scenarios for your support

Cons:

• According to a lot of customers, Richpanel can be quite difficult to navigate. To put it simply, it’s not exactly intuitive.
• Even though Richpanel is slightly cheaper than Gorgias, it’s still considered an expensive tool among ecommerce business owners.
• You’d ideally want a tool where you can seamlessly collaborate with your team. Richpanel isn’t built for that. You might still have to use an additional tool to collaborate with your teammates for day-to-day activities.
• Richpanel caps the number of orders you can process on the platform. In their lowest plan, you can process a maximum of 1000 orders per month

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MyAlice

MyAlice is a Multichannel helpdesk and WhatsApp Marketing tool built for businesses of all sizes - from startups to large corporations brands and eCommerce. With MyAlice, you can connect multiple messaging channels like Livechat, WhatsApp Business, Telegram, Facebook Messenger, LINE, Viber and Telegram — in a single app. Also you can integrate your Shopify and Woocommerce directly on MyAlice dashboard.

Pricing:

It has a free plan where you can connect the basic channels, LiveChat and eCommerce space. But to get the WhatsApp features you need to subscribe the Premium package which starts from 36$/month with 3 team members and Enterprise plan starts from 180$/month with 5 team members.

Pros:

• Automated WhatsApp notifications such as Abandoned Cart, Order Confirmation, Delivery Notifications & Cash on Delivery Order Verification.
• Complete WhatsApp Marketing suite - Send WhatsApp Broadcasts to your customer lists using Official API.
• Creating automation and chatbot which suits your business most is easier than most of the platforms. Also you can collect valuable customer informations via automation and use that for further marketing campaign.
• Very reasonable price modules.
• Automatic smart ticketing system to distribute the work load evenly on your support agents.
• Specially built for eCommerce store owners with all the necessary integrations.

Cons:

• No email integrations yet. But its on their product roadmap which will be live within this year.

If you're looking for a help desk tool for your eCommerce, then you already know Richpanel is one of the most expensive tools out there. On the contrary, MyAlice is giving you all the necessary WhatsApp facilities, agent management system, and eCommerce integration within a very affordable price range. Depending on your business capacity, you know which one to choose now.