MyAlice vs Tawk.to

As Tawk.to is a free tool, it has its own limits.

Tawk.to

Tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page. It is an eCommerce support tool that lets you monitor and chat with the visitors on your website, respond to support tickets, and create a help center to empower customers to help themselves.

Pros:

• With tools like Live Chat, Ticketing, a Knowledge Base, and video & voice add-ons, you have what you need to be there for customers when and where they need you most.
• You can tag and assign conversations to members of your team and ensure the right person is responding at the right time. This means your agents can not only collaborate but also respond to queries with more context.
• You can create knowledge bases for both your team as well as customers. This empowers your agents to perform better and allow customers to resolve their queries independently without talking to an agent.
• The price is probably the most attractive part of . You have all the basic features that this customer support tool offers for free.

Cons:

• Tawk.to isn’t built for eCommerce. This is a big disadvantage since eCommerce store owners have a specific set of requirements that can’t be met using this tool.
• Their interface isn’t exactly attractive nor straightforward to use.
• There have been many reports of issues with notifications not showing up. This could result in messages getting missed and responses delayed, which is the last thing your customers want.
• While the tool may be free, the features you get are quite limited and you'll need to purchase add-ons for multiple features including removing their company branding.

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MyAlice

MyAlice is a Multichannel helpdesk and WhatsApp Marketing tool built for businesses of all sizes - from startups to large corporations brands and eCommerce. With MyAlice, you can connect multiple messaging channels like Livechat, WhatsApp Business, Telegram, Facebook Messenger, LINE, Viber and Telegram — in a single app. Also you can integrate your Shopify and Woocommerce directly on MyAlice dashboard.

Pricing:

It has a free plan where you can connect the basic channels, LiveChat and eCommerce space. But to get the WhatsApp features you need to subscribe the Premium package which starts from 36$/month with 3 team members and Enterprise plan starts from 180$/month with 5 team members.

Pros:

• Automated WhatsApp notifications such as Abandoned Cart, Order Confirmation, Delivery Notifications & Cash on Delivery Order Verification.
• Complete WhatsApp Marketing suite - Send WhatsApp Broadcasts to your customer lists using Official API.
• Creating automation and chatbot which suits your business most is easier than most of the platforms. Also you can collect valuable customer informations via automation and use that for further marketing campaign.
• Very reasonable price modules.
• Automatic smart ticketing system to distribute the work load evenly on your support agents.
• Specially built for eCommerce store owners with all the necessary integrations.

Cons:

• No email integrations yet. But it's on their product roadmap which will be live within this year.

Tawk.to is a free live chat tool for small business owners with its limitations. If you are covering multiple marketing channels and a full-fledged eCommerce system for your business, you already know that you need more than that. You can definitely go for MyAlice with a budget-friendly price offering all the necessities for your business.