MyAlice vs Trengo

In terms of pricing, MyAlice beats Trengo by a fair mile.

Trengo

Trengo is a tool that provides a multi-channel inbox that collates the messages from different channels like Email, Twitter, WhatsApp, etc. into one inbox. It also helps you set up chatbots that work via WhatsApp, LiveChat, Messenger & Telegram.

Pricing: All paid plans give you unlimited conversations. The paid plan starts from $18 per agent/month & 5 communication channels. The Scale plan for $29 per agent/month gives you 50 communication channels and additional features like stats and API. But you can't take less than 5 agents for a single plan.

Pros:

• Customer support is based in Europe and hence available for people worldwide since the timezone overlaps with most of the countries.
• It integrates well with various third-party systems such as Shopify, Salesforce, HubSpot, Magento, WeChat, Instagram, ExactOnline, etc.
• Using Trengo, you can create a knowledge base that can be accessed by customers as well as service agents. This helps in the quick resolution of queries and leads to fewer tickets.

Cons:

• Checking the history of closed tickets that are opened again by a customer is not intuitive and leads to a loss of context which frustrates both the customer and the service agent.
• It doesn't have AI capabilities to keep improving the automated chat flow based on insights it gains from past interactions with customers.
• Automating conversations is charged extra and not part of the plan. This can make budgeting & billing a bit complicated.

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MyAlice

MyAlice is a Multichannel helpdesk and WhatsApp Marketing tool built for businesses of all sizes - from startups to large corporations brands and eCommerce. With MyAlice, you can connect multiple messaging channels like Livechat, WhatsApp Business, Telegram, Facebook Messenger, LINE, Viber and Telegram — in a single app. Also you can integrate your Shopify and Woocommerce directly on MyAlice dashboard.

Pricing:

It has a free plan where you can connect the basic channels, LiveChat and eCommerce space. But to get the WhatsApp features you need to subscribe the Premium package which starts from 60$/month with 5 team members and Enterprise plan starts from 180$/month with 5 team members.

Pros:

• Automated WhatsApp notifications such as Abandoned Cart, Order Confirmation, Delivery Notifications & Cash on Delivery Order Verification.
• Complete WhatsApp Marketing suite - Send WhatsApp Broadcasts to your customer lists using Official API.
• Creating automation and chatbot which suits your business most is easier than most of the platforms. Also you can collect valuable customer informations via automation and use that for further marketing campaign.
• Very reasonable price modules.
• Automatic smart ticketing system to distribute the work load evenly on your support agents.
• Specially built for eCommerce store owners with all the necessary integrations.

Cons:

• No email integrations yet. But it's on their product roadmap which will be live within this year.

If you're scaling up your online shop and discovering budget-friendly eCommerce growth hacks every day, you already know Trengo & MyAlice both lie in the cost-effective category. But, In terms of adding value, MyAlice is giving you all the necessary WhatsApp facilities, agent management system, Shopify triggers and eCommerce integration. You miss some of those in Trengo. Now the decision is yours to take, of course.